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Terms of Service

Shipping Information:

Carbonal ships carbon fiber rims and wheels, frames all over the world. If you don't see your country on the shipping menu, please contact us at sales@carbonalbike.com to confirm the delivery cost.

By default, we ship all parcels with EMS air express. Carbon bicycle components are relatively large but lightweight, so they are most cost effective with EMS air express. Generally, it takes 5 to 7 days to arrive once shipped. And for express shipping we use DHL. As an option to European Countries, we can now ship with new XDB delivery which provides a tax pre-paid duty. Please contact us if you would like to upgrade the shipping option and we will provide a quote.

 

Product care:

1. How to care for carbon frame?

(1) Park or store the carbon frame in a manner that minimizes pressure on the frame tubing. Clamps and straps used in repair stands and bike crack composite tubing if tightened too much.

(2) Clean the frame regularly. Washing the bike keeps the protective surface paint clean while also allowing for the inspection of any cracks or fractures in the carbon. Washing the bike removes salt caused by sweat, which can have a corrosive effect on aluminum parts attached to the carbon frame.

(3) Avoid leaving the carbon bike in excessively hot temperatures, such as might be found inside a parked car on a summer day. Too much heat can weaken the carbon composite material.

(4) Study the owner’s manual to lean the bicycle’s various recommended torque values. Overtightening of bolts can crush delicate carbon fibers and cause the bike to crack. Along with proper torque values, a torque wrench can be used to ensure proper tightening procedures.

2. How to care for carbon wheel/rims?

(1) Always use carbon brake pads when using full carbon wheels;

(2) Do not forget to change your carbon brake pads when you’re going to ride with wheels with a brake surface other than carbon;

(3) Pre-ride inspection. Before each ride, inspect your brake pads to confirm they are free of debris, not glazed over, not worn beyond the wear indicator;

(4) Before each ride, inspect your rims’ braking surface to confirm they are free from bulges, chips, cracks, debris. Debris from the brake surface might get stuck in the carbon brake pads which will result in unrepairable damage to your full carbon rim.

(5) Clean the wheel/rims regularly. The rims can be cleaned with a clean rag and mild degreaser. You can also use Acetone or Isopropyl Alcohol. We suggest you to wear safely glasses and rubber gloves. And it’s recommened to clean your wheel/rim when the tires have been removed.

3. When you need to replace your carbon rims?

Here it's a good article, click link: "Do you need replace your carbon rims?"

 

Return policy:

Any return to Carbonal for examination will be handled by the customer who will ensure the product’s packing is appropriate, that the product is insured, if necessary, and that the shipping costs are paid. Don’t forget to include the invoice with the product, as well as your name, address and phone number.

Important: If you want to return the product to Carbonal, before you send it, please contact with our sales or email us at: info@carbonalbike.com to check the return details, make sure everything is correct before sending, otherwise, Carbonal will not be responsible for any loss, damage or extra costs incurred.

 

F.A.Q

1. How to place an order?

(1) On our website, click on the product you would like and add to cart, and checkout directly;

(2) E-mail us: sales@carbonalbike.com;

(3) Call us at 0086-592-5786546 during business hours: M-F 9:00AM-6:00PM GMT+8.

 2. General inquiries?

(1) Please e-mail us: info@carbonalbike.com;

(2) Call us at 0086-592-5786546 during business hours: M-F 9:00AM-6:00PM GMT+8.

 3. What forms of payment do we accept?

(1) Paypal. Paypal is the preferred method of payment and offers extra buyer protection;

(2) T/T, L/C, C/C, Western Union and MoneyGram.

 4. What’s the warranty of products?

 Please refer to our warranty policy at: Limited warranty.

 5. What’s the MOQ requirement?

 One piece/set. For OEM inquiries, please send email to: sales@carbonalbike.com to discuss.

 6. Can I add graphic design on products?

 (1) Please send email to: sales@carbonalbike.com;

 (2) Call us at 0086-592-5786546 during business hours: M-F 9:00AM-6:00PM GMT+8.

 7. When I can't find the product on web site, how can I do?

  (1) Just ask and contact us. Since we manufacture every single one of the carbon products we sell in our own factory, we have ability to get products with custom finishes, or graphics.

 

These Terms of Service and any separate agreements whereby we provide you shall be governed by and construed in accordance with the laws of UK.