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Return Policy

Return policy:

Any return to Carbonal for examination will be handled by the customer who will ensure the product’s packing is appropriate, that the product is insured, if necessary, and that the shipping costs are paid. Don’t forget to include the invoice with the product, as well as your name, address and phone number.

Important: If you want to return the product to Carbonal, before you send it, please contact with our sales or email us at: info@carbonalbike.com to check the return details, make sure everything is correct before sending, otherwise, Carbonal will not be responsible for any loss, damage or extra costs incurred.